BNY Mellon is one of the leading companies in the areas of investment services and investment management. Germany is one of BNY Mellon's five core growth markets throughout the world. We have been continuously expanding our business ever since our German business started back in 1931 and now have approximately 400 employees across our four legal entities in Frankfurt:

  • The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfur am Main
  • BNY Mellon Service Kapitalanlage-Gesellschaft mbH
  • The Bank of New York Mellon, Filiale Frankfurt
  • BNY Mellon Investment Management EMEA Ltd/Zweigniederlassung Deutschland

Our goal is to support client growth using a four-pronged approach:

  • Trust
  • Teamwork
  • Client Focus
  • Outperformance

The services we provide meet the highest quality standards every single time thanks to our efficient combination of technical expertise and customer orientation. This is how we achieve sustainable results and generate long-term added value.

Key data for Germany:

  • #2 Assets under Custody
  • #3 Assets under Depotbank*

* acc. BVI Statistics on Depositary per 30.06.2017



BNY Mellon Investment Management EMEA Ltd/Zweigniederlassung Deutschland

Friedrich-Ebert-Anlage 49
60308 Frankfurt am Main

Phone:  +49 69 12014 1025


The Bank of New York Mellon SA/NV

Asset Servicing, Niederlassung Frankfurt am Main
Friedrich-Ebert-Anlage 49
60327 Frankfurt am Main

Phone:  +49 69 12014 1000


BNY Mellon Service KAG

Friedrich-Ebert-Anlage 49
60327 Frankfurt am Main

Phone: +49 69 12014 2000


The Bank of New York Mellon

Frankfurt Branch
Friedrich-Ebert-Anlage 49
60327 Frankfurt am Main

Phone:  +49 69 12014 1000




If you would like to speak with a BNY Mellon professional in Germany, please contact:

BNY Mellon in Frankfurt - Switchboard
+49 69 12014 1000

Global Client Management
Christopher Porter
+49 69 12014 1032

Asset Servicing
Damir Poje (Banks and Asset Managers Segment)
+49 69 12014 1330

Caterina Dattolo (Corporate, Pension and Insurance Segment)
+49 69 12014 1311

Corporate Trust
Markus Sprunck
+49 69 12014 1604

Depositary Receipts
Nadja Schliebener
+44 20 7163 7473

Treasury Services
Daniela Eder
+49 69 12014 1820

Gesa Benda
+49 69 12014 1406


Investment Services

BNY Mellon offers institutional clients a full range of administrative and operational solutions in the investment services area, allowing them to efficiently settle their deals, investments and transactions worldwide..

Our investment services cover the following areas:


Key data:*

USD 28.6 trillion USD assets under custody and/or administration*
USD 1.7 trillion USD assets under management*

*As of June 30, 2015

Alternative Investment Services

BNY Mellon supports a wide range of alternative investment vehicles throughout the world with more than USD 610 billion in assets under administration and custody* — including hedge funds, funds of hedge funds, private equity funds and infrastructure funds. We partner with our customers to find integrated administrative and operational solutions using state-of-the-art technologies.

We work with an integrated platform that fully meets all the administrative requirements of alternative investment funds. This seamless service allows us to organise operational processes efficiently and to minimise administrative costs. As a result, alternative investment managers can focus fully on their core business.

*Information as of 1st Quarter 2013

Asset Servicing

BNY Mellon offers its clients leading-edge products, technologies and services in the depot banking, securities settlement and custody, and service KAG areas. Our goal is to manage your portfolio and control your investment process efficiently and effectively. We do this by combining a client-centric relationship management concept with innovative technology in order to provide you with individual solutions.

Products and services offered by BNY Mellon in Germany include:

  • Global securities settlement and custody (global custody)
  • Depot banking services for mutual and special funds
  • Fund administration
  • Master KAG for administering funds and direct investments
  • Launch of private label funds
  • Outsourcing solutions for back- and middle-office activities
  • Performance and risk analytics
  • Transaction cost analysis
  • Securities lending

We offer our clients access to more than 100 markets around the world.

Key data:

  • #4 depot bank in Germany*
  • One of the leading providers of outsourcing solutions for fund management companies in Germany

*2013 dpn Custodians Survey

Collateral Services

We understand today's rapidly changing world and work closely with broker-dealers and institutional investors to help them navigate new regulations, market dynamics, demand for high-quality collateral, and a heightened focus on risk. Our global perspective of the financial markets helps our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral.

Tools and Expertise to Help You

We leverage our collateral, liquidity and securities lending services to develop insights with the objective of helping you to:

  • Optimize the use of collateral
  • Enhance operations and risk management practices (credit, liquidity, operational) across the market and product spectrum
  • Transform and finance your investment portfolios, converting idle assets into eligible collateral
  • Focus on your core competencies and sustain, as well as expand, investment strategies

Comprehensive Collateral Capabilities

Our services fully support the segregation, optimization, financing and transformation of collateral. We can help you more effectively and efficiently manage your collateral through our SOLVESM approach focused on:

  • Segregation – Safekeep collateral with third-party custodian and help increase transparency around your counterparties exposure
  • Optimization – Dynamically manage inventory, taking into account exposures and collateral eligibility requirements
  • Liquidity – Provide sophisticated real-time tools to assist clients in managing their liquidity and margin requirements
  • Value – Offer you optimization and transformation services for your financial assets
  • Efficiency – Derive efficiency and speed through centralized collateral portfolios

Now is the time for discerning collateral solutions. Let's start a conversation.

Key data*:

  • 3.1 trillion USD in inventory of total lendable assets for securities lending¹,²
  • 2 trillion USD tri-party repo collateral serviced globally¹,³
  • 330 billion USD average daily loans outstanding in securities lending¹,²
  • 120 billion USD average balances invested through the Liquidity DIRECTSM investment portal¹
  • 20 billion USD in derivatives collateral assets¹

1 - As of March 31, 2014

2 - includes assets of CIBC Mellon clients. CIBC Mellon is the brand name for CIBC Mellon Trust Company and CIBC Mellon Global Securities Services Company, each a joint venture between BNY Mellon (50%) and Canadian Imperial Bank of Commerce (50%). Securities lending for CIBC Mellon clients is transacted through The Bank of New York Mellon as agent, and is part of The Bank of New York Mellon Agency Lending Program.

3 - Approximately $2 trillion – see page 19 of Form 10-Q 2014Q1 for further details.

Corporate Trust

Your Trusted Partner for Debt Market Services

At BNY Mellon Corporate Trust we deliver a full range of debt issuer and related investment services customized to your needs.

We have been providing trust and agency services for the participants of the debt capital markets for over 100 years.

Drawing on this extensive experience we collaborate with you to create customised solutions to your debt related needs, delivering a range of core services, including:

  • Trustee
  • Paying agent
  • Escrow
  • Custody and account bank

We provide the infrastructure, technology and processing services to help you navigate the debt capital markets.

Why Choose BNY Mellon?

We partner with clients to understand the challenges they face, then provide the administrative, operational and infrastructure services to support your debt issuance and other capital markets-related needs.

Global Reach with Local Presence

BNY Mellon can offer you a wealth of multi-jurisdictional knowledge, critical in helping our clients operate in today's global markets, teamed with local experts delivering regional-specific services.

At BNY Mellon we leverage our global footprint and expertise to deliver customised and market-driven solutions across a full range of debt issuer and related investor services. We offer you a distinctive, high quality and personalised service wherever you choose to do business.

Credit Ratings

Please inform yourself about our excellent credit ratings.

Safest Bank in the USA
2009, 2010, 2011, 2012, 2013
BNY Mellon keeps the first place for five years in a row.
(Global Finance Magazine)

Supporting You Throughout the Lifecycle of the Transaction

For those accessing the capital markets, we are the optimal choice. Every issue we manage is supported by the industry's most comprehensive range of services and innovative applications of technology. Our team of experts have experience with all debt types, from the traditional to the most specialised asset class or financing structure. We understand and support all stages of a deal from the minute it closes through to its final payment. By delivering expertise at every stage of the transaction, we provide flawless administration, key processing efficiencies alongside critical legal and regulatory compliance monitoring. We are positioned to leverage the breadth and depth of our services, expertise and solutions to help you achieve your business goals.

Products and Services


  • Auto Receivables
  • Synthetic CDOs
  • Cash Flow & Market Value CDOs
  • Leveraged Loan CLOs
  • CMBS
  • RMBS
  • CRE
  • Consumer Loans
  • Credit Card Receivables
  • Equipment Leases
  • Future Flows
  • Diversified Payment Rights
  • Export Receivables
  • Trade Receivables
  • Non Performing Loans
  • Whole Business Securitisation /
    Operating Company


  • Account Bank
  • Cash Manager
  • Calculation Agent
  • Collateral Agent
  • Common Depositary
  • Custodian / Safekeeper
  • DTC Depositary
  • Facility Agent
  • Investment Agent
  • Listing Agent – Luxembourg, London, Ireland and Channel Islands
  • Principal Paying / Fiscal Agent
  • Portfolio Administration
  • Registrar
  • Security / Note Trustee
  • Specialised Investor Reporting
  • SPV Administration
  • Transaction Administrator
  • Transfer Agent

Industry Solutions Tailored to Meet Your Needs

BNY Mellon Corporate Trust offers a comprehensive range of debt related services to a variety of clients including:

  • Financial Institutions
  • Investment Banks
  • Investment Managers
  • Pension Funds
  • Private Equity Firms
  • Insurance Companies
  • Multi-national Corporations
  • Governments and their agencies
  • Central Banks


Depositary Receipts

BNY Mellon's comprehensive depositary receipt (DR) services cover everything from efficient administration through support for investor relations strategies down to specific secondary market support. Our excellent understanding of the needs of issuers, investors and brokers is based on proactive cooperation with them. This three-pronged approach enables us to generate sustainable added value by taking into account the needs of everyone involved.

As a depositary agent, we create the technical environment for trading securities issued by non-U.S. companies on the U.S. market (ADRs) and in financial centres worldwide (GDRs). We also provide a wide range of services for issuers, investors and intermediaries in this area.

Stock corporations use depositary receipts to increase awareness of their brands beyond the borders of their domestic markets. In addition, depositary receipts often have a positive influence on securities prices. Depending on the type of depositary receipts involved, issuers can also use them to raise capital (Level III DR programme). Depositary receipts are a practical way for international investors to diversify their portfolios to include global investments.

BNY Mellon*:

  • Is depositary for 2.206 sponsored depositary receipt programs worldwide.
  • Our sponsored depositary receipts business has an estimated 60% global market share.

*All information as of 30. June 2013.

Global Markets

Achieve your investment, financing and cross-border objectives using BNY Mellon's premier range of global markets services. Driven by experience, innovation and reliability, we provide services that enable you to achieve the best possible results in the following areas:

  • Foreign exchange
  • Capital markets*

We offer you services and solutions to:

  • Reduce your risk
  • Maximise your portfolio value
  • Successfully navigate today's global markets

We have been meeting the financing, investment banking and trading needs of large and small investors on the capital markets for 25 years.

Key data:

  • Ten trading rooms on three continents executing foreign exchange transactions in more than 80 currencies
  • Winner of five top rankings in Global Investor's 2012 FX Survey (#1 Hedge Funds, #1 Technical Research, #1 Capital Flows, #1 Overall Asia weighted and #1 Overall Asia Real Money weighted)
  • Winner in four categories in Global Finance Magazine's 2012 awards (Best FX Research, Best Forecasts, Best Technical Analysis and Best FX Provider - Honourable Mention in the USA)

*BNY Mellon Capital Markets EMEA Limited is authorised and regulated by the Financial Conduct Authority under number 580200

Capital Markets EMEA Disclaimer


Liquidity Services

Our clients are focused on minimising their risk while simultaneously safeguarding profitability and monitoring counterparty risk. Ensuring same-day liquidity, central access to fund data, investment positions and investment income as well as efficiently settling payment flows are other client requirements.

As one of the market leaders in the area of liquidity management, BNY Mellon developed Liquidity DIRECTSM to meet all these needs. Our clients can use this central platform to either manage their investments and counterparty risks themselves via an online portal or take advantage of our fully automated cash service.

Liquidity DIRECTSM

  • Gives you access to a wide range of AAA-rated money market funds* from leading asset managers (MoneyFunds DIRECTSM).
  • Lets you invest directly in individual money market instruments (Securities DIRECTSM).
  • Lets you segregate your collateral margins away from counterparties (Margin DIRECTSM).

Existing accounts can simply be linked to this platform, ensuring settlement of daily payment flows and making it easy and efficient to invest excess liquidity. This helps ensure your liquidity is working for you every single day.

Liquidity DIRECTSM provides you with the tools you need to meet the current challenges on the markets, increase transparency and optimise your cash flow.

*Daily price risk is eliminated by a stable net asset value (NAV) of 1.

Treasury Services

BNY Mellon operates a global network of branches, representative offices and correspondent banks that provide its clients with extensive international payment and liquidity management services. We developed this offering to help you to conduct transactions, optimise cash flow and mitigate risk in capital markets around the world.

Thanks to our substantial investments in technology, our innovations and our broad specialist expertise, we can provide strategic solutions that are specifically tailored to meet your business needs.

The services offered by the Treasury Services area include:

  • International payments
  • Global cash management and multicurrency payments
  • Trade finance services
  • Strategies for currency hedging and increasing returns
  • Working capital solutions

Key data worldwide:

  • Fifth largest participant in CHIPS funds transfer volume*
  • Fifth largest Fedwire payment processor**
    • More than 2,000 correspondent bank accounts worldwide
  • Cash management services
    • 7th largest provider of cash management services***

*The Clearing House, May 2014

**The Federal Reserve Bank, June 2014

***Ernst & Young CMS Survey, 2013; rank is based on reported fee-equivalent revenue

Press Releases



BNY Mellon has gone live with DWS's global real estate fund accounting platform

BNY Mellon names Katherine Starks Head of Asset Servicing in Germany

Big Data and Investment Management

CME Clearing Europe Goes Live with BNY Mellon CSD

BNY Mellon signs trade processing partnership with Helaba (Landesbank Hessen-Thuringen) & the G25 German Sparkassen

Marble House Capital Appoints BNY Mellon as Custodian for Range of German Alternative Investment Funds

BNY Mellon and Deutsche Asset & Wealth Management in Exclusive Negotiations for Real Estate Fund Administration Outsourcing

BNY Mellon Appoints Werner Taiber as Country Executive for Germany

BNY Mellon Appointed Account Bank and Paying Agent by Volkswagen Financial Services on a EUR 3 Billion Asset-Backed Deal

BNY Mellon Launches New Era in Global Payments Service Delivery

Global Companies Returned to the Capital Markets in 2013, Led by Emerging Market Firms, says BNY Mellon's DR Yearbook

BNY Mellon and Alceda sign depositary agreement for alternative investment funds

BNY Mellon Appoints Lars Hella as Head of Depotbank Services in Germany

BNY Mellon Appointed Account Bank and Paying Agent to SC Germany Vehicles 2013-1 UG

BNY Mellon Selected by NASDAQ OMX As Settlement Bank for CCP Clearing

BNY Mellon Strengthens Global Collateral Services Team With New Appointment in Germany

BNY Mellon Supports Philip-Lorca diCorcia Exhibition at Schirn Kunsthalle Frankfurt

BNY Mellon Classic ADR Index(SM) 18% Return in 2012 Beats S&P 500, Led by Europe

BNY Mellon Appointed as Depositary by HUGO BOSS AG

BNY Mellon Establishes Central Securities Depository

BNY Mellon Enhances Trade Director Post-trade Processing Offering in Germany

BNY Mellon's German Investment Boutique WestLB Mellon Asset Management to be Renamed Meriten Investment Management

BNY Mellon Appointed Global Custodian by Allianz Bank Bulgaria

BNY Mellon to Provide Allianz Global Investors with Outsourcing Solutions for Discretionary Mandates

BNY Mellon Acquires 100% of WestLB Mellon Asset Management

BNY Mellon Service KAG appointed by VVO Haberger AG to launch and manage new fund range

BNY Mellon appoints Wim Hautekiet as CEO of The Bank of New York Mellon SA/NV

BNY Mellon Launches German-Language Version of Workbench™

BNY Mellon-Sponsored Study by Consultants itechx & FAROS Highlights Increasing Demand Among German Institutional Investors for Sophisticated Services

Investor Demand for World's Energy and Mining Companies Drives Depositary Receipt Trading and Capital Raisings in 2011, Says BNY Mellon

BNY Mellon Top Rated in Germany in Annual Global Custodian Major Markets Agent Banks Survey

Hamburger Sparkasse Appoints BNY Mellon Service KAG as Service Provider

BNY Mellon Celebrates First Anniversary of BHF Asset Servicing Acquisition by Taking #1 Custodian Position in Germany

BNY Mellon Asset Servicing Wins $16.4bn Mandate from Stichting Rabobank Pensioenfonds in The Netherlands

BNY Mellon Appointed as Successor Depositary Bank by AIXTRON SE

BNY Mellon Asset Servicing Appoints Jurgen Scharfenorth as New Head of Relationship Management for Germany

BNY Mellon Research Into OTC Derivatives Shows Significant Gaps in Implementation of Managing and Mitigating Counterparty Credit Risk

BNY Mellon Completes Acquisition of BHF Asset Servicing GmbH

BNY Mellon Agrees to Acquire BHF Asset Servicing GmbH

BNY Mellon Asset Servicing and BHF Asset Servicing GmbH confirm new cooperation agreement

Internet Security

The Internet is one of the most powerful communication tools available, making it possible to share information instantly, any time of the day or night, around the globe.

Criminals have capitalized on the broad power and wide availability of the Internet and electronic mail (e-mail) to defraud unsuspecting people. It is critical that each of us maintain constant vigilance over the way we use the Internet and all forms of electronic communication.

The Bank of New York Mellon maintains active oversight of all of our systems as part of our efforts to protect the security and privacy of client information.

If you have any concerns or questions, please contact your Bank of New York Mellon representative.

The Bank of New York Mellon does not contact its clients or anyone else by e-mail to confirm credit card or financial transactions, or to confirm or request personal account information or any other type of sensitive information.

Protect Yourself

To help protect yourself and your personal data, do not trust any e-mail communications that request your personal information.

Criminals can be convincing. They make their fraudulent e-mails look like they come from legitimate sources. They publish fake Web sites that use designs, information and programming stolen from their rightful owners. Cyber criminals use methods to impersonate you over the phone to arrange funds transfers, or imitate communications from the financial institution to verify transactions, or initiate other changes to your account. Don't fall for their ploys.

E-mail and Web Site Scams

E-mail is by far the most popular way for criminals to try to get your attention — and your personal information. An e-mail may direct you to a Web site designed and operated by criminals to trick you into revealing such information. Therefore, treat e-mail from someone you don't know the same way you would treat a telemarketing call from someone you don't know: don't necessarily believe what you're being told.

Fraudulent e-mails and Web sites are created every day to attempt to steal personal information. It's called "phishing" — a variation of the word "fishing." There are limitless variations of these online scams, so the best defense is education and a healthy dose of skepticism. A few misleading and deceptive techniques in use include the following:

  • The e-mail or Web site may appear to be genuine.
  • It may include a logo that appears legitimate.
  • It may ask you to click on a link to go to a Web site — the Web site address may, at first glance, appear legitimate and imply importance.
  • The e-mail or Web site may ask for you to supply account numbers, Social Security numbers, personal identification numbers (PINs), passwords or credit card numbers.
  • The e-mail or Web site may even already contain some of this information and is asking you to confirm the data.
  • You are right to be suspicious of any e-mail or Web site asking you to supply or confirm any personal information.

As technology and one's ability to detect these scams improves, so, unfortunately, do the criminals. The latest attacks do not even require you to do anything. Merely opening the e-mail can launch "hidden" software — a virus, "spyware" or other malicious code — that will download to and reside on your computer. Should they go undetected, any of these programs could compromise your computer in a variety of ways, including stealing private information, redirecting your Web surfing to unscrupulous sites and transmitting information that you type on your computer directly to the criminals. Therefore you should delete all unwanted and potentially fraudulent e-mails without opening them.

Some fraudulent e-mails, spear-phishing attempts for example, can be very well done and very convincing. These are often created by more sophisticated and more determined criminals who are highly motivated to succeed. More generally, however, most fraudulent e-mails and Web sites established for fraud may frequently be characterized by the following:

  • Misspellings and other typographical errors
  • Poor grammar
  • Urgent messages in the e-mail subject line
  • Random characters in the e-mail subject line or body
  • "Fuzzy" logos, or logos that are distorted

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Tricks of the Trade

There are a number of common e-mail scams of which you should be aware. While this list is by no means exhaustive, recent e-mail tricks include:

  • Creating a sense of panic. E-mails threatening loss of account access, loss of credit, foreclosure, etc., are trying to get you to panic enough to lose your common sense and fall for their scam. Don't panic; when in doubt, call your financial institution.
  • Referencing a recent transaction. Vaguely worded e-mails referring to a "recent transaction" that you need to go online and verify, or for which you need to provide additional account information, are also just trying to get you to fall for their scam.
  • Confirming your account information. It's possible that the criminals think they already have your account numbers, password, etc., and all they need is your confirmation. They could have guessed, they could have bought it, they could have stolen it. Don't give them the help they need to use it. Do not respond to confirmation-of-information requests received via an e-mail that you are not expecting or that could possibly be fraudulent. This includes both not responding via e-mail and not visiting a Web site to confirm the information.
  • You're a winner! "Just send money to cover the costs/fees/taxes and you can claim your prize." If you do respond to this solicitation, the thief will have your money as well as your credit or debit card information if you pay online, or your checking account number and bank routing information if you pay by check. A legitimate contest will never make you pay to receive the prize.
  • Your donation is needed. Many criminals act like they are actually charities and request your donations, appealing to your emotions and taking advantage of tragedies and natural disasters. Be careful when making charitable donations. Many legitimate organizations now accept donations online. But exercise caution and only donate via a non-profit organization's Web site directly, or if you are absolutely sure of the company through which you are donating.

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Web Site Spoofing

"Spoofing" is another trick used by criminals. Criminals steal a Web site's code — the technical programming that makes the Web site work — and use it to create a fake Web site that "spoofs" or appears to be the legitimate site.

The difficulty for unsuspecting consumers is that these sites look legitimate. To help protect yourself, be aware of how you're accessing the site.

  • Don't follow a link in an unsolicited e-mail if you have any doubts about the sender (see "phishing", above).
  • Type all Web site addresses carefully, or use Favorites or Bookmarks to store frequently accessed sites — especially financial-related sites. Misspelling, even by one letter, the address of the Web site you are trying to access may send you to an incorrect, possibly fraudulent, Web site.

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Lottery / Sweepstakes Letter Scams

If you receive a letter, accompanied by a check with a The Bank of New York Mellon brand, that claims you have won a lottery, a sweepstakes, have been chosen to be a paid "secret shopper" or a similar variation of a popular contest, be advised that these are scam letters and fraudulent checks. If you contact the sender as requested, you will be instructed to negotiate the check and forward the sender money through a wire transfer or money order. Please do not negotiate these checks, as they are not authentic The Bank of New York Mellon checks. If you receive one of these letters and/or checks, you should report it to your local U.S. Postal Inspection Service.

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Corporate Account Takeover

Corporate account takeovers, once associated mostly with large corporations, have started to target municipalities, smaller businesses, and non-profit organizations. Thousands of businesses, small and large, have reportedly fallen victim to this type of fraud. To obtain access to business financial accounts, cyber criminals often target employees and cause the targeted individual to download and spread malicious software (or "malware") which in turn steals their log-in credentials. Cyber criminals typically will accomplish this by getting you to perform some action such as open an email attachment, accept a fake friend request on a social networking site, visit an already compromised legitimate website, or plug an infected USB drive into your system. All of these can install malware on your computer.

Some recent methods used to trick employees into opening the attachment or clicking on the link, have included making the e-mail appear come from a legitimate business, for example:

  • UPS (e.g., "There has been a problem with your shipment.")
  • Financial institutions (e.g., "There is a problem with your banking account.")
  • Better Business Bureaus (e.g., "A complaint has been filed against you.")
  • Court systems (e.g., "You have been served a subpoena.")

Cyber criminals may try to take advantage of some current event, such as a natural disasters or major sporting events, They may use credentials stolen from company websites or co-workers or executives and design the e-mail to look like it comes from a trusted source.

Once they are able to get you to download their malware, they can easily steal your account login credentials and then be able to electronically steal money from your business accounts through unauthorized wire transfers and ACH payments.

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What You Can Do

Report any problems regarding The Bank of New York Mellon to your customer service representative.

If you should become a victim of identity theft, you can take the following actions to help you protect your personal and financial interests:

Contact your bank and credit card issuers to ensure that:

  • Access to your accounts can be protected
  • All transactions are actually yours
  • Your address information has not been changed
  • Your PINs have not been changed
  • New checks have not been ordered by the identity thief

File a police report with your local police department and provide the facts and circumstances surrounding your loss. Obtain a police report number with the date, time, police department, location and name of the police officer taking the report or involved in the subsequent investigation. Having a police report on file will often facilitate your dealings with insurance companies, banks, credit card agencies, and commercial establishments that may be parties involved in fraudulent transactions. The police report may initiate a law enforcement investigation into the loss with the goal of identifying, arresting, and prosecuting the offender and possibly recovering your lost items. The police report will also help provide immediate clarification should someone assume your identity and be arrested for criminal activity using your name and biographical data.

Contact the three major credit bureaus (listed below) to order copies of your credit report, and to report identity theft.


PO Box 105069
Atlanta, GA 30349
To order a credit report: +1 800 685 1111
To report credit fraud: +1 800 525 6285



PO Box 2002
Allen, TX 75013
To order a credit report: +1 888 397 3742
To report credit fraud: +1 888 397 3742


Trans Union

PO Box 1000
Chester, PA 19022
To order a credit report: +1 800 916 8800
To report credit fraud: +1 800 680 7289

By ordering your credit report, you will be able to determine if the identity thief has opened any credit accounts in your name. You can then contact these creditors to let them know that your identity has been stolen, and that the accounts are fraudulent.

When calling to report fraud, request that a statement be placed on your credit report that indicates no further credit is to be granted in your name without first contacting you directly at the telephone number you designate. This is typically called a "Fraud Alert" or "Victim Statement", and will help prevent further accounts from being opened in your name.

Contact the Federal Trade Commission. The FTC maintains the Identity Theft Data Clearinghouse (the federal government's centralized identity theft complaint database), and provides identity theft victims with information. The FTC can be contacted through the following methods:

If you discover that a fraudulent bank account has been set up using your name, report the account information to the following merchant check guarantee firms:

  • Telecheck: +1 800 366 2425
  • National Processing Company: +1 800 526 5380
  • SCAN (Deluxe): +1 800 262 7771
  • CheckRite: +1 800 766 2748
  • CrossCheck: +1 800 552 1900
  • Market Block List: +1 888 567 8688

Report improper use of your Social Security Number to the Social Security Administration (SSA) by contacting the SSA Hotline at +1 800 269 0271.

If your driver's license is stolen, report the theft immediately to your local Department of Motor Vehicles. Ensure that a duplicate license was not issued to the identity thief.

Maintain a log of what happened, what was lost, and all of the steps you took to correct the situation. Remember to record dates, times, phone numbers, people you spoke with, and any relevant reference numbers and information. Correcting an ID theft can be a long and difficult process — do not rely on your memory.

Businesses and Corporate clients should

  • Proactively use account features that may protect their accounts, such as check cashing limitations and automated payment filters.
  • Consider using positive pay features to limit check fraud
  • Consider using debit blocks on disbursement only accounts
  • Reconcile banking transactions on a daily basis
  • Initiate ACH and wire transfer payments under dual control, with a transaction originator and a separate transaction authorizer

Business and personal customers also should employ best practices to secure computer systems in their homes and business including, but not limited to:

  • Utilize strong passwords with at least 10 characters that include a combination of mixed case letters, numbers and special characters
  • Do not share with others usernames and passwords for online banking systems
  • Use a different password for online banking sites than you might use for email and other Internet activities
  • Verify use of a secure session (https not http) in the browser for all online banking
  • Do not "script" usernames and passwords for online banking to allow for automatic logins
  • Install commercial anti-virus, desktop firewall, and intrusion detection software on all computer systems and apply updates regularly
  • Ensure computers are patched regularly particularly operating system and key application with security patches
  • Always activate the screensaver locking feature when you need to leave your computer unattended
  • Limit administrative rights on users' workstations to help prevent the inadvertent downloading of malware or other viruses — create limited user accounts for daily use
  • Where practical, carry out online banking activities from a stand-alone and locked down computer from which e-mail and Web browsing are not possible
  • Never access bank, brokerage or other financial services information from public kiosks such as those found at Internet cafes, public libraries, and airports
  • Educate your staff on this type of fraud scheme
  • Configure routers and firewalls to deny unauthorized access to your computer or network
  • Change the default passwords on all network devices regularly
  • Block pop-ups
  • Keep abreast of the continuous cyber threats that occur
  • Engage IT support staff if staff reports any unexplained changes in the performance or behavior of computers, they experience unexpected system shutdown and restarts, or see new and unexpected toolbars or menu items
  • Make sure your employees know how and to whom to report suspicious activity to within your company and at your financial institution
  • Ensure your contingency plan addresses the need to recover systems suspected of compromise by malware, not just data corruption and catastrophic system/hardware failure
  • Consider whether other company or personal data may have been compromised
  • Contact your financial institution for more information

Immediately notify us of any suspicious transactions, particularly ACH or wire transfers

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E-mail Security

BNY Mellon actively works to protect the privacy and data integrity of sensitive information while it is in our possession and control. In the course of providing services, we may exchange information with clients or their authorized representatives which is sensitive and confidential. In order to protect this information, BNY Mellon requires Highly Confidential Information (HCI), and in some cases other types of sensitive information, to be encrypted when transmitted over an open unsecured network.

BNY Mellon provides two methods of encryption for electronic messages containing HCI sent to external recipients.

  • Enforced Transport Layer Security (ETLS)
  • BNY Mellon Secure Messaging Portal

Enforced Transport Layer Security (ETLS) is the primary and preferred method of encryption for BNY Mellon. This method of encryption allows e-mail to be automatically secured with no additional steps required by the sender and recipient. ETLS requires our external partner organizations to have both an ETLS capable infrastructure and a valid digital certificate for encryption. Once established, this method is the most convenient for all users and provides seamless encryption for e-mail and attachments. ETLS encrypts e-mail message between servers and is designed to protect confidentiality and data integrity and is a widely recognized standard issued by the Internet Engineering Task Force (IETF) for securing transmitted data.

If you have questions about ETLS encryption or to establish an ETLS relationship with your client, please contact the TLS Administration Team.

BNY Mellon Secure Messaging Portal is the alternative secure encryption tool which is utilized when an external partner does not have ETLS capability. The portal encapsulates a message and its attachments into an encrypted message. Once protected, the encrypted message is sent to recipients as an attachment to a plain text email. The recipient uses a self-created, pre-registered password to access the notification and any attachments. This guide provides step by step instructs on how to register and use BNY Mellon's Secure Messaging tool.

Access the BNY Mellon Secure E-Mail User Guide (PDF - 1.4 MB) or the BNY Mellon Secure E-Mail Quick Guide (PDF - 238 KB) for External Partners.

If you have questions about BNY Mellon's Secure Messaging Portal, please contact the Secure Messaging Team.

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When accessing any third-party/external sites that may be linked above, you will leave the BNY Mellon web site. These sites are not controlled or endorsed by BNY Mellon, and BNY Mellon is not responsible for the contents, operation or security of these sites.

The Bank of New York Mellon EMEA Privacy Notice

Effective May 25 2018


The Bank of New York Mellon Corporation and its affiliates (collectively referred to as "BNY Mellon", "we", "us") take their data protection and privacy responsibilities seriously. This privacy notice explains how we collect, use and share personal information in the course of our business activities, including:

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice. If we make significant changes to this privacy notice, we will seek to inform you by notice on our website or email ("Notice of Change").

Important Information About BNY Mellon

The BNY Mellon entity responsible for your personal information will be the member of BNY Mellon that originally collects information from or about you. This will be explained in separate privacy notices made available when your personal information is first collected by that BNY Mellon entity, for example where you or the business you work for engages us to provide a service.


You can find out more about BNY Mellon at or by contacting us using the information in the contact us section.

What Personal Information We Collect and When and Why We Use It

In this section you can find out more about:

  • the types of personal information we collect
  • how we use personal information
  • when we collect personal information
  • the legal basis for using personal information

BNY Mellon Data Subjects

BNY Mellon collects information about you if you:

  • register with or use one of our Website(s) or online services;
  • are a private client;
  • represent one of our institutional clients;
  • work with us as a service provider; and/or
  • visit a BNY Mellon office or register to attend a BNY Mellon event.

Personal Information We Collect

Personal Information we collect will fall within one of the below categories:

  • Your name and how to contact you - Basic contact information about you, including your signature.
  • Identification data including unique descriptors - Government issued identifiers, other unique identifiers such as date of birth, and personal descriptors that might identify you.
  • Financial and transactional - Financial information about you, transactional information and credit information, account authentication details.
  • Contractual details - Information collected as part of the products and services we provide to you.
  • Socio-demographic - Includes details about your work or profession, nationality, education.
  • Technical information - Details about your devices and technology that you use to access our services, including IP address.
  • Behavioural - Information about how you use our products and services.
  • Location - Data we receive about where you are.
  • Communications - Information we capture through your communications with us, e.g. telephone conversations, emails and instant messaging.
  • Publicly available data - Details about you that are in public records and information about you that is openly available on the internet.
  • Sensitive categories of data - The law and other regulations treat some types of personal information, including personal information relating to health or criminal convictions and offences as special and affords them additional protections. We will only collect and use these types of data if the law allows us to do so.

Personal information we collect will be used for one or more of the following purposes:


What we use your information for

Lawful Basis

Our legitimate interests

To manage your relationship with BNY Mellon

  • To manage our relationship with you or your business, for example by finding out how best to contact you
  • To develop new ways to meet our clients’ needs and to grow our business, for example by seeking client feedback or sharing our market research
  • To develop and carry out marketing activities in order to keep our clients informed about our products and services
  • To develop and manage our brand
  • Legitimate interests
  • Consent (where required by law)


  • Working out which of our products and services might interest you and telling you about them
  • Communicating with you about BNY Mellon and our industry insight and providing thought leadership
  • Seeking your consent when we need it to contact you
  • Keeping our records up to date and honoring your communication preferences


To develop, deliver and support our products and services


  • To deliver our products and services to our individual and institutional clients
  • To provide advice or guidance, for example to support your use of our products and services
  • To develop, test and manage new and existing products and services
  • To understand how our clients use products and services from us and other organisations, for example through research and analytics
  • To manage how we work with other companies that provide services to us and our clients, for example our relationships with vendors and suppliers
  • Contractual obligation
  • Legal obligation
  • Legitimate interests
  • Consent (where required by law
  • Enabling the development of our products and services, and what we charge for them
  • Defining relevant clients for new products and services
  • Ensuring that we are able to effectively and efficiently meet our legal and contractual obligations
  • Complying with regulatory requirements


To administer the products and services we deliver


  • To make and manage client payments
  • To manage and provide treasury and investment products and services
  • To manage fees, charges and interest due on client accounts
  • To collect and recover money that is owed to us
  • To exercise our rights set out in agreements or contracts


  • Consent (where required by law)
  • Contractual Obligation
  • Legitimate interests



  • Ensuring that we are able to effectively and efficiently meet our contractual obligations
  • Complying with regulatory requirements


Crime Prevention and Detection

  • To detect, investigate, report, and seek to prevent fraud, financial crime and anti-money laundering, for example through know-your-customer checks, AML screening and other identity checks
  • To comply with other laws and regulations that apply to us, for example other financial services or country-specific legislation


  • Contractual obligation
  • Legal obligation
  • Public Interests
  • Legitimate interests


  • Ensuring that we are able to effectively and efficiently meet our contractual obligations
  • Complying with regulatory requirements


To protect our brand, our business and our clients’ interests


  • To manage risk for us and our clients, for example through research and statistical analysis 
  • To respond to complaints and seek to resolve them
  • To comply with foreign laws, law enforcement and regulatory requirements that may affect us as a global institution
  • To protect our IT systems, network  and infrastructure
  • To run our business in an efficient and proper way, for example managing our financial position, building our business capability, or for planning, communications, corporate governance or audit


  • Legitimate interests
  • Ensuring that we are able to effectively and efficiently meet our contractual obligations
  • Complying with regulatory requirements


Where We Collect Your Personal Information From

We will collect the personal information we use for the above purposes from one or more of the below sources:

  • directly from you throughout our relationship, including when you use our products, services and websites
  • from other BNY Mellon entities
  • from third parties that are authorised to share your information with us, such as intermediaries, broker dealers, our institutional clients and service providers
  • from publically available sources of information

The Legal Basis for Using Your Personal Information

We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This is explained in more detail in other sections of this Privacy Notice where we indicate that we will have one or more of the following reasons for using your personal information:

  • our use of your personal information is necessary to fulfill a contract we have with you or to take steps to enter into a contract with you, for example when you ask us to provide you with a product or service
  • our use of your personal information is necessary to comply with a legal obligation that we have, for example where we are required to report to tax authorities
  • our use of your personal information is required for regulatory reasons that are in the public interest, for example to prevent and detect financial crime
  • you have provided your consent to us using the personal information, for example if you have agreed to receive marketing communications
  • our use of your personal information is in our legitimate interest as a commercial organisation to provide services to our clients, provided our use is proportionate and respects your privacy rights; where we rely on our legitimate interest, we will tell you what that interest is

How We Share Personal Information Within BNY Mellon, With Third Parties, With Our Regulators

In this section you can find out more about how we share personal information:

  • within BNY Mellon
  • with third parties that help us provide our products and services; and
  • our regulators

We share your information in the manner and for the purposes described below:

  • within BNY Mellon, where such disclosure is necessary to provide you with our services or to manage our business
  • with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include IT service providers who help manage our IT and back office systems
  • with agencies and organizations working to prevent fraud in financial services
  • with our regulators
  • to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies
  • we may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our business partners, affiliates or advertisers
  • BNY Mellon may, in the future, sell or otherwise transfer some or all of its assets to a third party. Your personal information, technical information about your device or browser and/or other anonymous information we obtain from you via the websites may be disclosed to any potential or actual third party purchasers of such assets and/or may be among those assets transferred.

Using Cookies and Other Technologies

In this section you can find out more about:

  • types of cookies used on our websites
  • third party advertisers
  • third party sites
  • control your cookie settings

Types of Cookies Used on Our Websites

We use cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser and by our software application when you use our websites. A Cookie is a small piece of information that a website stores on the web browser on your device and can later retrieve. "Session" Cookies are temporary and will expire at the end of a browser session; that is, when you leave a website. Session Cookies allow a website to recognize you and carry information as you navigate between pages during a single browser session and allow you to use the website most efficiently. "Persistent” Cookies, in contrast, remain in the Cookie file of your browser even after you leave a website and after the browser is closed. They enable a website to recognize you upon your return, remember your preferences and provide tailored services to you. A Cookie will not contain information that will enable us to contact you via telephone, e-mail, or other means.

We, and third party service providers acting on our behalf, use session and persistent Cookies to:

  • remember preferences that you submit as well as those generated from your usage data and your responses to polls and surveys on our websites;
  • measure your use of our websites in an effort to improve its quality and enhance your overall experience, including tracking page views, time and date of website access, and other usage data, and identifying your operating system and browser type (but not other information about your computer or the programs on it) and your general geographic location; and
  • allow you to share certain information on our websites via social media bookmarking buttons, email or on social networking sites.

The third party service providers mentioned above use any personal information they collect on our behalf solely for the purpose of providing the contracted service to us. They have also agreed to confidentiality restrictions.

We may use aggregated usage data to track trends and analyse patterns on our websites. If you register to enter an area of our websites, the website will recognize who you are and collect all information that you submit (including subscription to emails, etc.). Information collected about you from this website may be associated with other identifying information that we have about you.

Third Party Advertisers

We may use third party advertising companies to serve ads on our behalf on other websites across the Internet. To measure and track the effectiveness of such ads, these companies typically use Cookies; so a Cookie may be set in the Cookie file of your browser when you click on one of our ads or visit a webpage associated with our ad campaigns. These companies may also use and measure information about your visits to our Site as part of this same process. The information provided to us by these companies about you will be de-identified.

Third Party Websites

Our websites contain links to third party sites (including social media bookmarking buttons that enable you share certain content to our websites). Although some of the entities controlling these websites are under contract with us, not all of them are, so we advise you to familiarise yourself with the individual privacy and cookie notice and other terms for each linked website prior to submitting your personal information. We are not responsible for and do not have control over their terms of use or privacy notices, have not reviewed them and we do not accept any liability with respect to the content of these websites or how they use Cookies and handle your personal information. This privacy notice does not apply to your use of a third party website.

Control Your Cookie Settings

Most browsers are initially set to accept Cookies. However, you have the ability to change your browser settings. It may also be possible to configure your browser settings to enable acceptance of specific Cookies or to notify you each time a new Cookie is about to be stored on your device enabling you to decide whether to accept or reject the Cookie. You can also disable Cookies by configuring your browser setting to reject Cookies. Please refer to the help section of your browser for instructions on disabling Cookies. For more information about Cookies, how they work, why they are so useful and how to disable them, you can visit

If you do not wish to accept Cookies from our Website, please either disable them or refrain from using our website. If Cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using all or part of our website.

Please refer to our cookie policy to find out more about the information we collect using Cookies and tracking technologies.

Carrying Out Direct Marketing

In this section you can find out more about:

  • how we use personal information to keep you up to date with our products and services
  • how you can manage your marketing preferences

How We Use Personal Information to Keep You Up To Date With Our Products and Services

We may use personal information to let you know about BNY Mellon products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.

How You Can Manage Your Marketing Preferences

To protect your privacy rights and ensure you have control over how we manage marketing with you:

  • we will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
  • you can ask us to stop direct marketing at any time. You can ask us to stop sending email marketing by following the 'unsubscribe' link you will find on the email marketing messages we send you. Alternatively, you can contact us. Please specify whether you would like us to stop all forms of marketing or just a particular type (e.g. email); and
  • you can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained above.

We recommend you routinely review the privacy notices and preference settings that are available to you on social media platforms, as well as your preferences within your BNY Mellon account.

Transferring Personal Information Globally

In this section you can find out more about:

  • how we operate as a global business and transfer data internationally
  • the arrangements we have in place to protect your personal information if we transfer it overseas

BNY Mellon operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU, including the United States and India that are subject to different standards of data protection. BNY Mellon will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests, and that transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:

  • transfers within BNY Mellon will be covered by an agreement entered into by members of BNY Mellon (an intra-group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within BNY Mellon;
  • where we transfer your personal information outside BNY Mellon, or to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information. Some of these assurances are well recognized certification schemes like the EU-US Privacy Shield for the protection of personal information transferred from within the EU to the United States; or
  • where we receive requests for information from law enforcement or regulators, we carefully validate these requests before personal information is disclosed.

You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.

How We Protect and Store Your Information


We have implemented and maintain a comprehensive information security program with written policies and procedures designed to protect the confidentiality and integrity of personal information. The information security program contains administrative, technical and physical safeguards, appropriate to the type of information concerned, designed to: (i) maintain the security and confidentiality of such information; (ii) protect against any anticipated threats or hazards to the security or integrity of such information; (iii) protect against unauthorized access to or use of such information that could result in substantial harm, and (iv) ensure appropriate disposal of such information. The security of your personal information also depends in part on the security of the devices you use to communicate with us, the security you use to protect user IDs and passwords, and the security provided by your internet service providers.

Storing your personal information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting, or necessary technical requirements.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Legal Rights Available to Help Manage Your Privacy

The new rights provided by the EU General Data Protection Regulation will be effective from 25 May 2018.

Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information. Click on the links below to learn more about each right you may have:

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will use reasonable efforts to honour your request promptly or inform you if we require further information in order to fulfil your request.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Right to Access Personal Information

You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.

Right to Rectify or Erase Personal Information

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.

You can also request that we erase your personal information in limited circumstances where:

  • it is no longer needed for the purposes for which it was collected; or
  • you have withdrawn your consent (where the data processing was based on consent); or
  • following a successful right to object (see right to object); or
  • it has been processed unlawfully; or
  • to comply with a legal obligation to which BNY Mellon is subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

  • for compliance with a legal obligation; or
  • for the establishment, exercise or defence of legal claims.

Right to Restrict the Processing of Your Personal Information

You can ask us to restrict your personal information, but only where:

  • its accuracy is contested, to allow us to verify its accuracy; or
  • the processing is unlawful, but you do not want it erased; or
  • it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
  • you have exercised the right to object and we are considering your request.

We can continue to use your personal information following a request for restriction:

  • where we have your consent; or
  • to establish, exercise or defend legal claims; or
  • to protect the rights of another natural or legal person.

Right to Transfer Your Personal Information

You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:

  • the processing is based on your consent or on the performance of a contract with you; and
  • the processing is carried out by automated means.

Right to Object to the Processing of Your Personal Information

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.

If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Right to Object to How We Use Your Personal Information for Direct Marketing Purposes

You can request that we change the manner in which we contact you for marketing purposes.

You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.

Right to Obtain a Copy of Personal Information Safeguards Used for Transfers Outside Your Jurisdiction

You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.

We may redact data agreements to protect commercial terms.

Right to Lodge a Complaint With Your Local Supervisory Authority

You have a right to lodge a complaint with your local data protection supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

How You Can Contact Us For More Support

The primary point of contact for all issues arising from this privacy notice, is our Data Protection Officer. The Data Protection Officer can be contacted in the following ways:


By post:

The Data Protection Officer
BNY Mellon
160 Queen Victoria Street
London EC4V 4LA

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact our Data Protection Officer. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.

To Contact Your Data Protection Supervisory Authority

You have a right to lodge a complaint with your local data protection supervisory authority (i.e. your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before lodging a complaint with your local supervisory authority.